You can list any of your products bought from Cara & The Sky.

To start selling you must login or sign-up your Cara & The Sky's account. Click Resale Future on the menu and proceed to click “I want to sell”. Here you can sell from your order history or give us details of a Cara & The Sky item you have not bought online.

A good product listing will increase the chances that your product is purchased.

We recommend that you share product information in as much detail, with as much accuracy as possible. Remember the buyer can request a refund if the product they receive is not 'as described' so it is very important you list out and show in pictures any defects.

Photos taken in bright, natural light will work the best. In addition to the photos uploaded by you, original photos taken by Cara & The Sky will also appear on the listing for shoppers to browse

Setting the price is your decision (within reason) and advise that you set a price based on the age and condition of your product. We recommend new products to be listed at 70% of the sale price and any other condition to be priced lower than that.

Once an item is listed, you can request for the listing information to be changed by writing to us as caraandthesky@resalefuture.com - We will then review your change request. If you decide you no longer want to sell an item, you may choose to cancel a request from Your Online Wardrobe.

Once your product is sold, Resale Future will send you a pre-paid shipping label by email.
If you chose to send your parcel:

1. Through a ParcelShop: You have 5 days to drop the parcel off to one of the 7000+ locations in the UK. Most locations have a printer facility, please check if your chosen one does here.

2. Address pick-up: If your label is sent to you before 2pm then an Evri collection will take place the next working day, otherwise the day after. This will occur Mon-Sat between 8am and 8pm. Please look out for updates from Evri on your email address. This service requires you to print the label before the collection.

Should you decide to change the method of shipment or the address of pick-up, please email us on caraandthesky@resalefuture.com

Please neatly pack the product in a mailer of your choice, in a manner you would like to receive a new item.

You will be issued Cara & The Sky store credit. Please note that the buyer has 72 hours from receiving the item to contest the product if the item they receive is not as described. If no issues are raised, then you should receive the store credit in your email.

Product listing is completely free. Cara & The Sky keeps a 10% commission from each sale you make for hosting the resale service. The buyer pays a flat fee of £4 for postage deducted from the sale price of the product.

We understand that second-hand products are not of the same condition as new ones. We encourage you to be as accurate as possible in the information you provide about your product at the time of listing.

If a buyer raises a dispute that the products received do not match the information in the listing in any way, we review the dispute request and attempt to resolve it within 5 days. In the event that we find that the product doesn't match the listing to a reasonable extent, we cancel the transaction.

If a buyer's complaint is valid then they have 5 days to post the item back to the seller, and will be eligible to a refund, in which case a credit note for Cara & The Sky will not be issued to you and the seller will bear the cost of shipping the item back to them.

Please contact us on caraandthesky@resalefuture.com - We aim to respond to you within 2 working days.